Returns and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, in its original packaging.
To start a return, you can contact us at Sara@Smileypots.com . Please note that returns will need to be sent to the following address:
You can always contact us for any return question at sara@smileypots.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Send a picture to Sara@smileypots.com with your name and order number.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Plants are living items and run the risk of arriving at a different state of quality than it was sent due to extenuating circumstances. We always want to make things joyful for you, and never want to disappoint. Although there is a no-return policy with our plants, please email us and let's see what we can do to make things better.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sara@smileypots.com so we can help get it rectified.
